Frequently asked questions

How quickly do you process the rent statements to property owners?

We pride ourselves on quick processing of rent statements. We close off our monthly accounts at the end of each month. Rent statements will be emailed the day of payment to you. Unless you instruct otherwise, your rent monies will be deposited into your bank account by electronic funds transfer.

I need to view my property, but it is currently tenanted, when can I see it?

As landlord, both you and Red Carpet Rental Company may enter property, however no more than once every 4 weeks and we must give the tenant at least 48 hours’ notice before entering the premises. The Red Carpet Rental Co. will do an inspection every 3 months. We do not recommend doing an inspection later than this as there may be important issues undetected by the tenant in that time, or it may even affect your insurance obligations.

What if I want to sell my property, can First National help?

Yes, we can help! We have some of the best real estate sales consultants in our market area to sell your property. Please note that we have a legal requirement to notify, in writing, a tenant if a property is to be sold.

What happens when the tenant doesn’t pay the rent?

This is outlined in detail in the Arrears Policy for tenants. We adhere very strictly to the policies outlined there to minimise the effect on you, the landlord.

Whose responsibility is it to take tenants to mediation?

Ours. We go on your behalf to try and sort out any problems that arise. If this reaches an unsuccessful conclusion, we will also appear on your behalf at the Tenancy Tribunal. We will, however, keep in contact with you as soon as the issue becomes apparent.

Is it likely that I will need to spend some money on my property while tenanted?

All properties, tenanted or not, are expected to need maintenance or repair due to fair wear and tear sometime in the future. We will contact you if the repairs are over the amount specified by you in the management authority. However, if the repair is serious or urgent (for example, if left, it would be likely to cause injury to person or property), we will carry out the required maintenance immediately to protect your best interests.

When do I get paid?

Payments to owners are made on the 1st day of each month, or the dates closest to if this doesn't fall on a working day.

How many keys does Red Carpet Rental Company require for my property?

Please provide 3 sets of keys for the property, one for each tenant (usually two adults) and one set for our office. This ensure that if any maintenance needs to be done or if we are scheduled to do an inspection and the tenant is unable to be there, we can still access the property.

Is my current insurance policy enough?

As a general rule, probably not. Many policies do not cover the issues that may arise during a tenancy. For further information, please ask your current insurance policy provider. However, if your insurance provider does not have a landlord cover, REAL Landlord Insurance is a great product available only to those landlords whose properties are managed by a professional.
What are the kinds of tenancy agreements available?

There are two types of tenancies fixed and periodic. A fixed term tenancy agreement lasts for a specified length of time, usually 6 or 12 months. A periodic tenancy agreement lasts until either tenant or the landlord decide to end the tenancy. The tenant must give 21 days written notice and the landlord must give 42 or 90 days written notice, depending on circumstances.

How must my property be presented to new tenants?

As per the Residential Tenancies Act, properties must be in a clean and tidy state at the time of renting, especially the kitchen, bathrooms, windows and light fittings. Gardens should be weeded and large trees and shrubs pruned back and lawns mown. Then this is what is noted on the entry inspection. At the end of the tenancy we expect the property to be returned in a reasonably clean and tidy condition (as per the Residential Tenancies Act), therefore we can ask but cannot enforce a tenant to return the property in a completely re-rentable condition.
When you find an applicant for my property, how do you qualify them?

We strive to provide you with the calibre of tenants that you want in your rental property.